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How often, when we have a difficult conversation with someone, do we take our time getting to the point? In some cases we skirt around the issue and realize, at the end, we never actually talked about the hard stuff. I know I can be guilty of this at times, especially when it is a

As a manager, when we are faced with the task of delivering a difficult message, we often want to sympathize with the person sitting on the other side of the table. We want them to know this is hard for us too and that we feel bad that we even need to deliver this difficult

“Perception is everything, and people are going to believe what they perceive, regardless if it is true or not” is one of the first pieces of advice I received when I first started managing people. And it is something that has stuck with me since day one. How we perceive things is built into our